Las amistades y la familia son muy importantes para brindar apoyo a alguien con un problema de salud mental. Pero cuidar de otros es un desafío físico y emocional, que requiere como primera medida cuidar de mí y de las demás personas cuidadoras para ayudar efectivamente al otro.
Busca el momento para hablar con calma, sin distracciones y pregúntale cómo se siente.
Muchas veces una simple pausa puede ser suficiente para que una persona se sienta cómoda para hablar. Presta atención a las respuestas, sin interrumpir, juzgar u ofrecer soluciones.
Habla con tranquilidad sobre los cambios en su comportamiento, pregúntale lo que siente y lo que está pasando en su vida, dale espacio para responder.
Suele ser un gran alivio para las personas saber que otros entienden que están pasando por un momento difícil, con disposición para escuchar y ayudar, aunque no sea fácil comprender lo que experimentan.
Cuando alguien que conoces está pasando por un momento difícil, puede ser preocupante. Para muchas personas puede ser difícil expresar sus sentimientos, pueden sentir vergüenza o preocupación de que se les considere débiles, puede que piensen que no tienen a nadie con quien hablar o simplemente no saben por dónde empezar. Si bien puedes sentir algo de incomodidad hablando con alguien sobre su salud mental, el simple hecho de hacerles saber que te importa puede marcar la diferencia en cómo se sienten y crear una oportunidad para animar a alguien a buscar la ayuda que necesita.
Algunas veces las personas pueden negarse o resistirse a recibir apoyo, lo que complica que se sobrepongan de los problemas. Es importante mantenerse en contacto y alentarlas a buscar ayuda.
Averigua qué alternativas de ayuda están disponibles para la persona, sus características y el proceso para que acceda a ellas.
Puedes empezar con “Me gustaría hablar contigo sobre algo importante, ¿es un buen momento o podemos hablar en otro momento?”
Es posible que recibas respuestas que generen frustración, controla tu tono de voz y tus expresiones, mantén la calma y evita discutir.
Algunas personas sienten temor a la crítica o tienen dificultades para explicar lo que experimentan, explícales que la ayuda no las juzgara y permitirá entender mejor la situación.
Indaga por lo que le preocupa a la persona y plantea trabajar en conjunto para encontrar una solución, incluso puedes sugerir acompañarla para buscar ayuda profesional.
Cuando una persona experimenta afectaciones de la salud mental, la experiencia puede resultar preocupante para ella y para las personas cercanas. Identificar las señales de advertencia permite buscar ayuda de forma oportuna.
Dirección: Carrera 32 #12-81 Bogotá, Colombia
Teléfono: 601 3649090
Código Postal: 0571
Horario de Atención: Lunes a viernes de 7:00 a.m. a 4:00 p.m. jornada continúa
Línea de atención a la ciudadanía: 601 3295090
Línea Servicio a la Ciudadanía – (601) 3295090
Línea 106 “El poder de ser escuchado”
Línea 123 de Urgencias y Emergencias
Línea Única Distrital de Citas Médicas para la Red Pública
literalmente@saludcapital.gov.co
Sitio Web de Prevención e Intervención
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to